Regarding the current collections/billing issue:
To our Valued Clients who we have worked with in the past, are working with presently, and potentially will in the future,
First, I want to deeply apologize to all of you for letting you down when it comes to our billing practices. I understand how receiving an unexpected and undeserved collections notice can cause surprise, frustration, and even anger. As a small but growing business, sometimes we need to have parts of the company taken care of by a third party (such as accounting) as we are both too big and too small to handle this in-house (yet).
Upon a full audit of records from our accountant, we discovered that there were a number of outstanding invoices, and we gave a list of accounts to send to a collections agency. We trusted the work of our accounting firm and moved forward with engaging a collection agency (for the first time in the history of the company). Once a client’s information has been given to a collections agency, as a business we are not allowed to speak with the client as it would break the contract we signed with the collections company, which has limited our ability to individually follow up with those of you affected by these collections notices.
Unfortunately, many clients were contacted by the collections agency regarding invoices that had been settled months or even years ago. What an awful experience! I and the rest of my team at Pathfinder Wildlife Services feel terrible about this. I am very sorry and have felt distraught since I learned that this occurred -- if I received undeserved collections notices that might affect my credit score, I would be just as angry as some of you have been.
I want you all to know that we are working around the clock to get this fixed so that there is no long-term impact to any of you who received these notices as well as working on strategies to ensure that this sort of thing never happens again. I and my team are passionate about making our clients happier by helping rid them of current and future wildlife nuisances.
Thank you very much for all the feedback you have shared via your reviews; if it weren’t for you, I would never have found out about this issue. I promise that we are going to make this right for you. Once we are legally able, we will be reaching out to affected clients to personally apologize and find out how this has affected you.
I would like to ask you to remain patient for the next little while as we get this issue sorted out. If you have any questions, we will do our best to answer them when we are able to contact you.
I also want to advise you that we are still working just as hard on ongoing and new wildlife cases while our team works hard on the billing issues. It’s been a busy few days for our company.
Thank you very much for your understanding and compassion. We have learned some very important lessons recently and would very much like to win back your trust and earn the right to be your first choice in nuisance wildlife removal and prevention.
Jon and the Pathfinder Wildlife team.